Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy for any reason, we're here to help.

Returns You have 30 days from the date you received your item to request a return. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging.

How to Start a Return To initiate a return, please contact us at [your email address] with your order number and reason for return. We'll provide you with instructions on how to send your item back.

Refunds Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

Non-Returnable Items Certain items cannot be returned, including gift cards and final sale items.

Exchanges If you received a defective or damaged item, we'll replace it at no additional cost. Please contact us within 30 days of receiving your order.

Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Contact Us If you have any questions about our return policy, please reach out to us at LourdesShieldSupport@gmail.com